Refunds & cancellation

This policy explains your rights to cancel and get a refund for The Briefing Room. It doesn't affect your statutory rights.

1. Digital content and your right to cancel

Normally, when you buy online, you have 14 days to change your mind and cancel. For digital content like ours, the law allows that right to end once you've started using it, as long as you agreed to this beforehand.

At checkout, you're asked to confirm that you want immediate access and understand that you lose your right to cancel once your access key is redeemed.

2. When you can get a refund

• Before you redeem your key: if you haven't redeemed your access key, you can cancel within 14 days of payment for a full refund.
• After you've redeemed your key: the 14-day right to cancel no longer applies.
• Duplicate or accidental payments: if you've been charged more than once for the same purchase, we'll refund the extra payments.
• Key not received: if your key hasn't arrived within 24 hours and we can't resolve it, we'll refund you.

3. If something goes wrong

Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If it isn't, you're entitled to a repair or replacement. If we can't fix the problem within a reasonable time and without significant inconvenience, you may be entitled to a price reduction, which can be up to a full refund.

4. How to ask for a refund

Email modecomsolutionsltd@gmail.com with:

• the email address you used to pay
• the date of your payment
• the reason for your request

We'll reply within 5 working days. Approved refunds go back to your original payment method, usually within 5–10 working days, and any related access key will be cancelled.

5. Contact

ModeCom Solutions Ltd, a company registered in England and Wales (company number 17193512), registered office: 110–112 Moston Lane, Manchester, M9 4HU.
Email: modecomsolutionsltd@gmail.com · Phone: 07909 410413